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Privacy Policy

Last Updated: January 2026

1. Information Collection

Guru IPTV ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our streaming service. We collect information that you provide directly to us when you create an account, subscribe to our service, or contact customer support.

Personal information we may collect includes your name, email address, payment information, device information, and viewing preferences. We collect this data to provide, maintain, and improve our services, process your transactions, communicate with you about your account, and personalize your streaming experience.

2. Use of Information

We use the information we collect to operate and improve Guru IPTV services, process your subscription payments, provide customer support, send service-related communications, analyze usage patterns to enhance user experience, and develop new features and content recommendations. Your payment information is processed securely through encrypted payment gateways and is never stored on our servers.

3. Cookies and Tracking Technologies

Guru IPTV uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small data files stored on your device that help us remember your preferences and improve service functionality. You can control cookie settings through your browser, though disabling cookies may affect certain features of our service.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired). Analytics cookies help us understand how users interact with our platform, while preference cookies remember your settings and choices to personalize your experience.

4. Data Analytics

We utilize analytics tools to collect information about how users interact with Guru IPTV services. This includes data about viewing habits, content preferences, device types, geographic locations, and feature usage. Analytics help us identify popular content, optimize streaming quality, detect technical issues, and make informed decisions about service improvements.

All analytics data is aggregated and anonymized whenever possible. We do not sell personal viewing data to third parties. Analytics are used exclusively to enhance the quality and performance of our IPTV service and to better understand our users' needs and preferences.

5. Information Sharing and Disclosure

Guru IPTV does not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with trusted service providers who assist in operating our platform, processing payments, providing customer support, or conducting analytics, but only to the extent necessary to perform these services.

We may disclose your information if required by law, to protect our rights or property, to enforce our terms of service, or in connection with a business transaction such as a merger or acquisition. In such cases, we will ensure that the receiving party maintains appropriate data protection standards.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure server infrastructure, regular security audits, and access controls limiting employee access to personal data.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security practices and respond quickly to any potential vulnerabilities.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you cancel your subscription, we may retain certain information for a reasonable period for business purposes such as fraud prevention and customer service.

8. Your Privacy Rights

You have the right to access, update, or delete your personal information at any time by contacting our customer service at Contact@guruptv.com. You may also request a copy of the personal data we hold about you, object to certain processing activities, or request that we restrict how we use your information.

9. Children's Privacy

Guru IPTV services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or through prominent notice on our platform. Continued use of Guru IPTV services after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at Contact@guruptv.com. We are committed to addressing your privacy concerns promptly and transparently.

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Terms of Service

Last Updated: January 2026

1. Acceptance of Terms

By accessing and using Guru IPTV services, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Guru IPTV. If you do not agree to these Terms, you must not access or use our services. Your continued use of the service indicates your acceptance of any modifications to these Terms.

2. Service Description

Guru IPTV provides internet-based television streaming services including live channels, on-demand movies, TV series, and sports content. The service is delivered through internet protocol technology and requires a stable internet connection. We reserve the right to modify, suspend, or discontinue any aspect of the service at any time, with or without notice, though we will make reasonable efforts to notify users of significant changes.

3. User Account and Registration

To access Guru IPTV services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach.

You may not share your account credentials with others or allow multiple individuals to access your account beyond the number of concurrent devices permitted by your subscription plan. Account sharing violations may result in service suspension or termination without refund.

4. Subscription and Payment

Guru IPTV operates on a subscription basis with various plan options. Subscription fees are payable in advance for the selected period (monthly, quarterly, semi-annually, or annually). All fees are non-refundable except as expressly stated in our Refund Policy. You authorize us to charge your designated payment method for all fees associated with your subscription.

Prices are subject to change with reasonable notice. If you do not agree to a price change, you may cancel your subscription before the new price takes effect. Failure to pay subscription fees may result in service interruption or account termination.

5. Acceptable Use Policy

You agree to use Guru IPTV services only for lawful purposes and in compliance with all applicable laws and regulations. You may not use the service to: distribute, transmit, or store illegal content; violate intellectual property rights; interfere with service operation or security; attempt to gain unauthorized access to systems; resell or redistribute the service without authorization; or use the service in any manner that could damage, disable, or impair our infrastructure.

Commercial use of the service, including public display in bars, restaurants, or other commercial establishments, requires a separate commercial license. Residential subscriptions are for personal, non-commercial use only.

6. Content and Intellectual Property

All content available through Guru IPTV, including but not limited to video streams, software, graphics, text, and trademarks, is owned by or licensed to us and is protected by copyright, trademark, and other intellectual property laws. You receive a limited, non-exclusive, non-transferable license to access and use the service for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the service except as expressly permitted by these Terms or with our written consent.

7. Account Termination

You may cancel your subscription at any time by contacting customer service. Upon cancellation, you will retain access to the service until the end of your current billing period. We reserve the right to suspend or terminate your account immediately, without notice, for violation of these Terms, fraudulent activity, or other conduct that we determine to be harmful to the service or other users.

8. Limitation of Liability

Guru IPTV is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the service will be uninterrupted, error-free, or completely secure. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the service.

Our total liability to you for all claims arising out of or related to these Terms or the service shall not exceed the amount you paid to us during the twelve months preceding the claim.

9. Technical Requirements

You are responsible for obtaining and maintaining all equipment and services needed to access Guru IPTV, including compatible devices, internet connectivity, and any necessary software. We recommend a minimum internet speed of 10 Mbps for HD content and 25 Mbps for 4K streaming. Service quality may vary based on your internet connection, device capabilities, and other factors beyond our control.

10. Privacy and Data Protection

Your use of Guru IPTV is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the service, you consent to our collection, use, and disclosure of your information as described in the Privacy Policy.

11. Dispute Resolution

Any disputes arising from these Terms or your use of the service shall be resolved through good faith negotiations. If negotiations fail, disputes may be subject to binding arbitration or litigation in accordance with the laws of the applicable jurisdiction. You agree to waive any right to participate in class actions or representative proceedings.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through prominent notice on our platform at least 30 days before the changes take effect. Your continued use of the service after changes become effective constitutes acceptance of the modified Terms.

13. Contact and Support

For questions about these Terms or to resolve any issues, please contact our customer service at Contact@guruptv.com or via WhatsApp. We are committed to addressing your concerns promptly and professionally.

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Disclaimer

Last Updated: January 2026

1. General Information

The information provided on the Guru IPTV website and through our services is for general informational purposes only. While we strive to ensure accuracy and keep information current, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, or services contained on our platform.

2. Service Availability

Guru IPTV strives to provide uninterrupted service, but we cannot guarantee that the service will be available at all times or free from errors, viruses, or other harmful components. Service interruptions may occur due to maintenance, technical issues, internet connectivity problems, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any part of the service without liability.

3. Content Accuracy

Channel listings, content descriptions, schedules, and other information provided through Guru IPTV are subject to change without notice. We do not guarantee the accuracy of electronic program guides, content metadata, or availability of specific channels or programs. Content may be removed, modified, or replaced based on licensing agreements and other factors.

4. Legal Compliance

Important Notice: The legality of IPTV services may vary by country and jurisdiction. IPTV technology itself is legal; however, the legality of accessing certain content through IPTV services depends on local laws, licensing agreements, and copyright regulations in your specific region.

Users are solely responsible for ensuring compliance with applicable local, state, national, and international laws before subscribing to and using any streaming service, including Guru IPTV. We strongly recommend researching the legal framework governing internet streaming services in your jurisdiction and understanding content licensing requirements in your country.

Some jurisdictions have specific regulations regarding streaming services, content access, and copyright protections. It is your responsibility as a user to be aware of and comply with these regulations. Guru IPTV does not provide legal advice and cannot advise users on the legality of the service in specific jurisdictions.

5. Third-Party Content

Guru IPTV may provide access to content from various sources and third-party providers. We do not control, endorse, or assume responsibility for any third-party content, websites, or services. The inclusion of any content does not imply endorsement or association with the content creators or providers.

6. No Professional Advice

Information provided through Guru IPTV, including customer service communications and website content, should not be construed as legal, financial, technical, or professional advice. For specific questions regarding legal compliance, technical requirements, or other professional matters, consult with qualified professionals in your jurisdiction.

7. User Responsibility

Users are responsible for: ensuring their use of the service complies with all applicable laws; maintaining secure internet connections and compatible devices; protecting their account credentials; monitoring and managing their subscriptions and payments; and understanding the terms, policies, and legal implications of using streaming services in their region.

8. Technical Limitations

Streaming quality and service performance depend on various factors including internet speed, network stability, device capabilities, geographic location, and simultaneous user load. While we employ advanced technology to optimize streaming, we cannot guarantee specific quality levels, as many variables are beyond our control.

9. Copyright and Intellectual Property

Content available through Guru IPTV may be protected by copyright, trademark, and other intellectual property laws. Users should respect all applicable intellectual property rights and use the service only in compliance with copyright laws and licensing agreements applicable in their jurisdiction.

10. Limitation of Liability

To the fullest extent permitted by law, Guru IPTV, its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from: use or inability to use the service; unauthorized access to your account; errors, viruses, or harmful code; content accuracy or availability; or any other matter relating to the service.

11. Changes to Service and Disclaimer

We reserve the right to modify this Disclaimer, our services, features, pricing, and policies at any time. Material changes will be communicated to users through appropriate channels. Continued use of the service after changes constitutes acceptance of the modified terms.

12. Jurisdictional Variations

Some jurisdictions do not allow certain limitations or exclusions of liability. In such jurisdictions, the limitations and exclusions in this Disclaimer shall apply to the maximum extent permitted by applicable law. If any provision is found unenforceable, it shall be modified to reflect the parties' intention as closely as possible while remaining enforceable.

13. Contact for Clarifications

If you have questions about this Disclaimer or need clarification on any points, please contact our customer service at Contact@guruptv.com. We are committed to transparency and will address your concerns to the best of our ability.

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Refund Policy

Last Updated: January 2026

1. General Refund Policy

At Guru IPTV, we strive to ensure customer satisfaction with our streaming services. This Refund Policy outlines the circumstances under which refunds may be issued and the procedures for requesting refunds. All subscription fees are generally non-refundable except as specifically outlined in this policy.

2. Eligibility for Refunds

Refund requests may be considered under the following circumstances: technical issues that prevent service access and cannot be resolved by our support team; service not delivered as described; duplicate charges or billing errors; subscription cancellation within the first 48 hours of initial purchase with minimal service usage.

Refunds are evaluated on a case-by-case basis. Simply changing your mind about the service, finding an alternative provider, or experiencing issues that can be resolved through support assistance may not qualify for a refund. We encourage users to contact our support team first to address any technical or service-related concerns.

3. Non-Refundable Situations

Refunds will not be issued in the following situations: subscription renewals (you should cancel before renewal if you do not wish to continue); partial subscription periods (refunds are not prorated for unused time); account termination due to Terms of Service violations; incompatibility with your device or internet connection when minimum requirements were not met; dissatisfaction with content selection or channel availability; issues resolved by customer support within reasonable timeframes.

4. Refund Request Process

To request a refund, contact our customer service team at Contact@guruptv.com within the eligible timeframe. Your request should include: your account information; subscription details and purchase date; detailed explanation of the issue; documentation or evidence supporting your claim (if applicable); description of troubleshooting attempts or support interactions.

Our team will review your request and respond within 5-7 business days. We may request additional information or attempt to resolve the underlying issue before processing a refund. If your refund is approved, we will initiate the refund to your original payment method.

5. Processing Times

Once a refund is approved, processing times vary based on your payment method: credit/debit card refunds typically appear within 5-10 business days; PayPal refunds usually process within 3-5 business days; other payment methods may take up to 14 business days. Please note that these timeframes are approximate and may vary based on your financial institution's processing procedures.

6. Technical Issues and Support

Before requesting a refund for technical issues, we strongly encourage you to contact our support team. Many technical problems can be resolved quickly through: device configuration adjustments; internet connection optimization; app updates or reinstallation; server or channel selection; VPN settings modifications.

Our technical support team is available via email at Contact@guruptv.com and WhatsApp to help diagnose and resolve issues. Refund requests for technical problems will be considered only after reasonable troubleshooting attempts with our support team.

7. Billing Errors

If you believe you've been incorrectly charged, please contact us immediately at Contact@guruptv.com with details of the billing error. We will investigate and, if an error is confirmed, process a full refund for the incorrect charge within 5-7 business days.

8. Subscription Cancellation

While canceling your subscription will prevent future charges, it does not automatically entitle you to a refund for the current billing period. You will retain access to the service until the end of your paid subscription period. If you wish to request a refund in addition to canceling, you must submit a separate refund request following the procedures outlined in this policy.

9. Dispute Resolution

If you disagree with a refund decision, you may request a review by contacting Contact@guruptv.com with "Refund Appeal" in the subject line. Provide any additional information or documentation that supports your case. A senior team member will review your appeal and provide a final decision within 10 business days.

10. Chargebacks

If you initiate a chargeback with your financial institution before contacting us, your account may be suspended or terminated. Chargebacks prevent us from addressing your concerns directly and may result in additional fees. We encourage you to work with our customer service team to resolve any payment disputes before pursuing chargebacks.

11. Exceptional Circumstances

In exceptional circumstances such as prolonged service outages, significant service degradation affecting all users, or fundamental changes to service offerings, we may offer credits, extended subscriptions, or refunds at our discretion. Such decisions will be communicated to affected users directly.

12. Policy Modifications

Guru IPTV reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify users of significant changes via email. Your continued use of the service after policy changes constitutes acceptance of the modified refund terms.

13. Contact Information

For all refund requests, questions about this policy, or to discuss your specific situation, please contact our customer service team at Contact@guruptv.com. We are committed to fair treatment of all customers and will work with you to find reasonable solutions to legitimate concerns.